Quality Water Softening, Filtration, and Purification Solutions

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Proud Canadian Manufacturer

For global residential, commercial, and industrial markets

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Become an Excalibur Dealer!

Interested in becoming an authorized Excalibur sales and service dealership in your area? Here’s what you need to know.

A Word From Our CEO

I started Excalibur Water Systems in 2006 because I wanted to be both a disrupter and an innovator in the water treatment industry.

By phasing out distribution with a dealer-direct strategy, we give our dealers more profit, better technical support, superior quality water treatment technology training, and the best unlimited warranties in the water treatment industry. 

We’ve grown over the years and today our dealer network has expanded into hundreds of dealers throughout Canada and the USA, but our mission is the same – to be the best water treatment and purification manufacturer globally, providing excellent quality, value and service to our dealers and customers.

Al Dennis – CEO and Founder

Excalibur CEO Al Dennis

What sets us apart from our competitors is our dealer-direct strategy and unlimited warranties. By eliminating the wholesaler and selling directly through our dealer network, we can offer better pricing, training, technical support, and the best unlimited warranties in the water treatment industry.

Excalibur staff picture in front of Excalibur van

The Excalibur Story

When Excalibur started back in 2006, everything was being sold through wholesalers and water treatment dealers had very small margins. 

We wanted to create a dealer network, offering better pricing, training, and technical support offered directly from our team.

Eighteen years later, Excalibur Water Systems remains firmly committed to our dealers and customers, providing premium, innovative products, service and support.

With an extensive and growing dealer network, we are proud of our position in the water treatment industry and of our dealers who have fueled our growth and reputation.

Excalibur’s mission is to be the best water treatment and purification manufacturer globally, providing value to customers with innovative water treatment solutions and excellent customer service.

To meet this commitment, we ensure that our dealers have all the resources and help they need to make them successful. We go above and beyond our competitors in this respect, offering a variety of services to ensure their success. 

Besides our superior dealer-based pricing, training, and technical support services, we offer a variety of marketing and web services. Need a website? We’ve got you covered. Need marketing and advertising assistance? We’ve got you covered there too! Need leads? We promote your business through our Dealer Locator and localized satellite websites. We also provide you leads via telephone, email and website form submissions.

Excalibur Chlor-A-Soft marketing image

Today’s homeowners want clean, safe, and better-tasting water. Whether it’s water softening, filtration, or purification, Excalibur builds high-quality products to meet these needs, and our dealers are an essential part of the process. 

Even as we’ve grown over the years and added new people to our team, we have always focused on customer satisfaction. The high level of satisfaction among our current customers results in referrals making up over 35% of our new business.

At the end of the day, providing safe, clean water to our customers through our dealer network is what it’s all about. Excalibur is a premium brand, and with our commitment and our dealers’ support, we can ensure that our water treatment and purification solutions will provide the best quality water.

Dealers are loyal to our brand because we constantly provide sales leads to increase their business. We also provide the best technical and customer service support. If a dealer or consumer is unsure about a solution or has an issue, we stand behind them 100% until both the dealer and the customer are satisfied.

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The Excalibur Advantage

Dealer Program

When it comes to our dealers, Excalibur goes above and beyond to ensure their success in the water treatment industry. 

We provide our dealers with the best quality services, technical support, and training.

Everything from lead generation, web & social media services, and advertising support, to training, education, and technical support is provided by our dedicated and experienced team.

Excalibur helps you with everything you need to make your water treatment business a success.

Excalibur dealer training

Advertising & Lead Generation

Excalibur helps you get leads and promote your business through our Web Services for Dealers program and advertising support. If you need a website, let us help! Our web services offer premium support and special dealer-based pricing you won’t find anywhere else!  

Training & Education Services

Excalibur is distinguished in North America as a water treatment and purification equipment manufacturer with a factory training facility and a full-time trainer with 20 years of experience in the water treatment and purification industry. We teach our dealers about water treatment technology, such as water chemistry, application sizing, programming, troubleshooting, and product service.  

The Excalibur training curriculum includes water testing and product training using these technologies:  

We also cover sales training, application, product sizing, installation, programming, troubleshooting, and service.  

Excalibur provides comprehensive dealer training in all areas of water treatment including water softening, filtration, and purification.

Click “Training Overview” below for  more information covered in our training sessions. 

Technical Support Services

Our technical staff is extensively trained in water treatment and purification equipment and technologies, and they are happy to assist with any application.  

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What our dealers have to say...

We've been selling Excalibur products since they first opened back in 2006. Their excellent warranties, customer service, and dependable products are second to none! Highly recommend.

We've always had a pleasant experience dealing with Excalibur. Amazing water treatment products, staff, and service.

We've been selling Excalibur products for more than a decade; they have great products and highly knowledgeable staff.

Excalibur is a company you can always rely on for high-quality products and their customer service team is second to none.

Join the Excalibur Dealer Network!

To become an Excalibur Water Systems Dealer, please fill out and submit the following form:

(first and last name)

Dealer Water Treatment and Purification Equipment Training

Learn the value of doing water testing in your customers’ homes and how to turn water testing results into water treatment equipment solutions to help you close the sale with your customers.

We discuss municipal water and its common problems, including hard water, chemicals, chlorine, taste & odours, volatile organic compounds (VOCs), trihalomethanes (THMs), and other contaminants. We cover the various types of equipment used to solve these problems, such as water softeners, iron filters, chemical removal filters, RO systems, and many others. We examine the benefits and features of each product and how they solve specific water quality issues in municipal water supplies.

We discuss problems specific to well and lake water, including turbidity (sediment), iron, sulphur, manganese, tannins, iron and sulphur-reducing bacteria (SRB), and other contaminants. We cover the various types of equipment used to solve these problems, such as turbidity filters, iron filters, ozone capsulate filters, UV systems, RO systems, and many others. We examine each product’s benefits and features and how they solve specific water quality issues in well and lake water supplies.

We provide the methods for calculating the required equipment needed to solve your customers’ water treatment concerns, ensuring the correct solutions for all applications.

We discuss cation and anion ion exchange technology to understand how water softeners and filters work, including the use of media other than ion exchange media. We walk you through the standard installation procedure for your water softener and filter, from unboxing to complete setup. After installation, we walk you through setting up programming and final startup procedures to make soft or filtered water.

Learn how to determine corrective action to solve system issues, how to use the control valve wrench for disassembly and assembly on all Excalibur control valves, how to correct an error code when one appears, and much more.

We explain the proper installation steps using a practical process, from opening the UV box to finishing the installation. We instruct how to install the sleeve and lamp, complete the ballast setup, and mount the UV. Lastly, we ensure the system is fully operational.

Discover how to fix an audible alarm for lamps, sleeves, and ballasts to stop the alert, as well as how to change the lamp, replace the sediment filter, and reset the ballast.

We teach you how reverse osmosis membrane technology works and walk you through installation and startup procedures to produce high-purity water for your customer.

Learn about common RO problems and how to troubleshoot them, such as low water pressure, slow water production, feed pressure checking, check valve failure, high TDS (total dissolved solids) count, water leaks, etc. We also discuss regular maintenance issues such as filter replacement, membrane replacement, and checking tank pressure.

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